Rafi
Role: frontline support
Languages: Bengali, English
Time: GMT+6, 9:00 AM to 11:00 AM
4 quick facts about khelaghor Support
4.7/5 average rating
40,968 reviews
266,685 active users
99.8% uptime
These numbers show how regularly the khelaghor Contact team works in Bangladesh; many in Dhaka ask about bKash, Nagad, and Rocket during busy times
4 support agents, 4 different tasks
Mim
Role: Account verification
Languages: Bengali, Hindi
Time: GMT+6, 12:00 PM to 10:00 PM
Siyam
Role: App and login
Languages: Bengali, English
Time: GMT+6, 8:00 AM to 8:00 PM
Nur
Role: Help Center
Language: Bengali
Time: GMT+6, 10:00 AM to 9:00 PM
How does khelaghor Support work in shifts
Shift 3 is divided into three parts, so responses aren’t stuck; morning, afternoon, and night have different agents, so work is shared
Questions from Dhaka, Chattogram, and Khulna show the same pattern; most messages are about bKash, Nagad, Rocket, and khelaghor Login
Shift 1
From 8 AM to 2 PM
Shift 2
From 2 PM to 8 PM
Shift 3
From 8 PM to 12 AM
Urgent note
Keeps the same agent on complex tickets
Three easy ways to contact
Live chat
For quick questions, the answer usually comes within about 5 minutes
khelaghor Help Center You can first see the same question here
Email address
Sending documents or screenshots helps with verification messages; this is convenient
khelaghor App If you have problems, write details here
Help page
New user questions, accounts, and login problems in one place
New user guide Reading makes the initial steps easier
Three common questions
How long does it take to get an
Usually 5-10 minutes for common questions; more time may be needed for complex issues
What to ask about bKash, Nagad, Rocket?
Transaction ID, time, and account name; the team can locate it quickly
What to do if you have login
First, check the password, then khelaghor Help And Terms View